Jul 11, 2009
Southwest Airline's customer experience about to get better!
I am still waiting on a response from Southwest's Gary Kelly concerning Book Me. I know that many of you are waiting patiently to purchase this "convenience" tool so that you can get a fair shake at getting an "A" seat assignment. As they say, "patience is a virtue" and "good things are worth waiting on". My letter was sent a couple of weeks ago, so we should be hearing any day now and I am quite confident that Gary and his team will see the wisdom in allowing me to offer this software to you. After all, they are all about service, and Book Me is just one more way to enhance the "customer experience".